Delivery

Delivery Options Overview

Detox Tea Market offers fast and reliable shipping to ensure your orders reach you without delay. We exclusively partner with UPS Express to provide secure, expedited worldwide delivery directly to your doorstep. On this page, you will find a complete overview of our international shipping process.

1. Order the Product

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

Due to the nature of our products, our return and exchange policy strictly adheres to health, hygiene, and international customs regulations.

Right of Withdrawal and Accepted Returns

You have the right to return the product and cancel your order only under the following circumstances, in which case we will cover the return shipping costs:

• We supplied an expired product.

• We supplied the wrong product.

• We supplied a damaged product.

• We failed to dispatch your order within the specified 30-day period.

Non-Returnable Items and Conditions

For health, hygiene, and legal reasons, we strictly cannot accept returns, issue refunds, or process exchanges in the following situations:

• The protective elements of the product (such as outer packaging, tape, or hygiene seals) have been opened, broken, or tampered with.

• The product is not suitable for return due to health and hygiene standards.

• The product's shelf life has expired while in your possession.

• The delivery failed because an incorrect or incomplete address was provided during checkout.

• You failed or refused to collect the package from the shipping carrier or local customs office.

• Customs Issues: The shipment is rejected, seized, returned, or destroyed by your local customs authorities due to import restrictions, missing permits, or unpaid customs duties/taxes. Buyers bear full responsibility for customs compliance, and no refunds will be issued for delivery failures arising from customs-related complications.

How to Request a Return

If your situation meets the accepted return criteria (wrong, damaged, or expired items), please contact us immediately at info@detoxtea.market with your order details and proof of purchase. Refunds for approved returns will be processed directly to your original payment method within the terms established by current legislation.

FAQs

My order hasn't arrived yet. Where is it?

An automatic shipping tracking link will be sent to you for your order. If the shipping company is unable to contact you, you may experience delivery issues. However, they will attempt to deliver your package again.

Do you deliver on public holidays?

Operations may continue on some public holidays, albeit on a limited basis; however, standard delivery should not be expected.

Do you deliver to my postcode?

You can specify your preferred pickup location—the one closest to your address—in the order notes. You will be notified via email once your package has been dropped off at the pickup location.

Is next-day delivery available on all orders?

Our estimated delivery times are 1–4 business days. The delivery speed of your order may vary depending on the shipping company’s operations.

Do I need to be there to sign for delivery?

If you specify this in your order notes or contact the relevant shipping company to have it noted, your order can be delivered as you requested.